Return, Exchange & Refund Policy – Ratik17 Clothing

At Ratik17 Clothing, we are committed to providing high-quality fashion products and a smooth shopping experience. Please read our policies carefully before placing an order.

By purchasing from https://ratik17clothing.com, you agree to the following terms.

 

 

1. Trial Policy

To ensure smooth logistics and maintain delivery efficiency:

  • ❌ Trials and try-ons at the time of delivery are not allowed.

  • ❌ Partial deliveries are not permitted.

  • ✅ Customers must receive the entire order at the time of delivery.

This policy helps us avoid logistical complications with our delivery partners.

If you need an exchange or refund, you must contact us within 24 hours of receiving your order.

📩 Contact: [email protected]

 

 

2. Exchange Policy

You may request an exchange within 24 hours of delivery under the following conditions:

Eligible for Exchange

  • The size does not fit

  • The product has a defect (rare, but we’ve got you covered)

 

 

Exchange Conditions

To qualify for an exchange:

  • The product must be unused

  • The product must be in fresh, original condition

  • All original tags and packaging must be intact

 

 

Exchange Delivery Charges

  • If the exchange is requested due to size issues, the customer must pay the delivery charge.

  • If the exchange is required due to:

    • A defective product, OR

    • Wrong size sent by Ratik17 Clothing

    👉 Ratik17 Clothing will cover the full delivery charge.

 

 

3. Refund Policy

Customer satisfaction matters to us. If you are dissatisfied with the product quality, you may request a refund within 24 hours of delivery.

 

 

Refund Eligibility

To qualify for a refund:

  • The product must be unused

  • The product must be in fresh condition

  • The refund request must be made within 24 hours of receiving the product

 

 

Refund Timeline

Once your return is received and verified:

  • Ratik17 Clothing will issue a full refund within 7 working days

  • Refunds will be processed using the same payment method used during purchase, such as:

    • Card

    • bKash

    • Other original payment methods

Processing time may vary slightly depending on your payment provider.

 

 

Discounted & Special Offer Products

⚠️ Products purchased during discounts, promotions, or special offers cannot be exchanged or refunded.

Please review product details carefully before purchasing discounted items.

 

 

How to Request an Exchange or Refund

To initiate an exchange or refund:

  1. Email us within 24 hours of delivery

  2. Provide your order number

  3. Mention the reason (size issue, defect, quality concern, etc.)

  4. Attach photos if necessary

📧 [email protected]

Our support team will guide you through the next steps.

 

 

Important Notes

  • Requests made after 24 hours of delivery will not be accepted.

  • Items must be returned in original condition.

  • We reserve the right to reject returns that do not meet policy conditions.